Problems with Utilities

You can use this guided pathway if you:

• are worried about paying your
  utility

  ?

  A utility is a service used by the public—like electricity, gas, water, telephone and internet.

  bill
• haven’t paid your utility bill and it is overdue
• dispute the amount of your bill
• have been told your service will be or has been disconnected
• want information about NSW Government rebates and savings.

If you don’t pay a utility bill by the due date the service provider may:

• send you reminder notices and charge you late fees
• reduce your contract discount, if any
• send you a disconnection warning notice and disconnect or restrict your supply
• end your contract and charge you a payout figure
• take steps to collect the amount you owe without sending you any more notices or reminders  
• start court action against you to get the money you owe (the debt).